Huddle Up: The Difference Between Care and Caring in a Dental Practice
It's a difference worth noting. Patients aren't really in a position to judge the quality of the clinical care you provide. Don't get me wrong –...
Imtiaz Manji | 12 years ago ›
I just returned from the CDS Midwinter meeting. As always, it was a great experience to see old friends and make new ones. We have a great profession...
Martin Mendelson | 12 years ago ›
Growth in the Dental Practice and Why it's Like Golf
Every golfer knows that golf is really a game that you play against yourself. You may play with other golfers on any given day, but ultimately you are...
Imtiaz Manji | 12 years ago ›
A Simple Way to Motivate Your Team
What you see in this picture is a small but important ceremony that takes place each week in The Winter Lab in Laguna. That is a samurai figurine...
Imtiaz Manji | 12 years ago ›
Yesterday, Cheryl's Buick told her to pull over and turn off the engine. She did. Cheryl has always listened to those with more information than her and...
Gary DeWood | 12 years ago ›
Separating Treatment and Insurance
In my last post I said that the introduction of dental insurance has led to a mindset in many patients – the 'Anything That's Covered' (ATC)...
Imtiaz Manji | 12 years ago ›
You Have to Believe it to See it, Part 2
Remember that blog post from my partner, Dr. Glen Wysel, about his trip with his wife, Lisa, to Guatemala to visit the site of the clinic we're helping...
Imtiaz Manji | 12 years ago ›
I'm planning for a patient appointment shortly after New Year's, and part of my preparation is putting together the appropriate checklist. Do you use...
Gary DeWood | 12 years ago ›
What My Journey In Dentistry Has Taught Me About Dentists
I started my career in the dental industry by introducing practice-automation systems to dental practices. This was back in the mid-'80s, when chairside workstations...
Imtiaz Manji | 12 years ago ›
It is Always a Question of Values
I have a good friend who recently had a very challenging experience with her longtime dentist. She has been in the practice since she was a child and...
Steve Ratcliff | 12 years ago ›
Resolution #1: No More New Year's Resolutions
This is the time of year when many people engage in what I find to be an odd custom. They take things that have lingered on their to-do lists –...
Imtiaz Manji | 12 years ago ›
Going “All In” On The Relationships That Matter
Some of our greatest joys in life come from our relationships with the people around us. So I guess it only makes sense that some of our greatest frustrations...
Imtiaz Manji | 13 years ago ›