Three Things to Say to a Patient Who Only Wants a Cleaning
It's the common request of patients (and prospective patients) who don't value dentistry highly: I only want a cleaning. I've spoken many times...
Imtiaz Manji | 12 years ago ›
When Doing Your Job is Not Good Enough
Our friend at Cerec Doctors, Dr. Armen Mirzayan, posted an interesting update on Facebook a while ago about his visit to a doctor's office: 'I walk...
Imtiaz Manji | 12 years ago ›
The New Value Roles: The Provider
This is where our week-long discussion of value roles ends, and it's appropriate that we finish with the Provider. This is where all the effort comes...
Imtiaz Manji | 12 years ago ›
The New Value Roles: The Treatment Coordinator
When my late wife, Shahinool, was undergoing cancer treatment at the Mayo Clinic we got an up-close look at how their legendary interdisciplinary care...
Imtiaz Manji | 12 years ago ›
The New Value Roles: The Relationship Coordinator
Contrary to popular belief, attracting new patients is not the number one factor in achieving practice growth. The most important factor is keeping the...
Imtiaz Manji | 12 years ago ›
What Can Dentists Learn From the Parenting Experience
Raising kids can be difficult work, as anyone who has them knows. When they're very young, they need constant attention (and diaper changing) and cost...
Imtiaz Manji | 12 years ago ›
Finishing Power: One of the Secrets to Real Leadership
I study leadership the way dentists study clinical care—it's my profession. I've led successful businesses myself for more than 30 years, and a big...
Imtiaz Manji | 12 years ago ›
Does Google Know You're a Dentist?
By now just about every dentist has come to realize that having a website is practically as important has having a telephone. And I've seen some pretty...
Imtiaz Manji | 12 years ago ›
Why is Your New Patient Coming to See You?
In most cases, that new patient you're seeing is someone else's 'old' patient. So why are they in your practice now? Why did they leave their previous...
Imtiaz Manji | 12 years ago ›
Two Ways to Get the Most From Your Team
I've said it many times: great practices are about more than great dentists. They almost always are driven by great dentists supported by great teams....
Imtiaz Manji | 12 years ago ›
Dr. Whitecoat is a devoted clinician. She loves being a dentist and she's driven to providing the best care for her patients. She's always on top of new...
Imtiaz Manji | 12 years ago ›
Three Patient Problems--And Why You Should Love Them
Last week, I wrote an article about the nature of perfection and how it's the pursuit of excellence — the ongoing journey of getting better —...
Imtiaz Manji | 12 years ago ›