Do You Measure Case Acceptance Correctly?
A question that many dentists obsess about and one that I am often asked is, 'What is a good case acceptance rate?' It's not a question that is as simple as...
Imtiaz Manji | 10 years ago ›
Being 'Up Front' About Patient Payments
In a recent article, I wrote about the importance of getting patients appointed for the nearest date possible after they agree to treatment. This way...
Imtiaz Manji | 10 years ago ›
When a Patient Needs a Booster Shot of Enthusiasm
Embarking on a major smile makeover is an exciting time for a patient, just as much as it is for you. They have seen before-and-after examples and simulations...
Imtiaz Manji | 10 years ago ›
Are You Capitalizing on New Patient Momentum?
Whenever you have a comprehensive new patient exam scheduled, the front desk should be sure to alert the rest of the staff if any cancellations or postponements...
Imtiaz Manji | 10 years ago ›
Your Secret Weapon in Earning Patient Loyalty
Years ago in Vancouver, I made my first visit for a hygiene appointment to what would become my long-time dental practice home. One of the reasons I became...
Imtiaz Manji | 10 years ago ›
Why Do Practice Transitions Fail?
During my years in dental practice transition consulting, I was often called in to facilitate a transition that began well, but soon deteriorated into...
Imtiaz Manji | 10 years ago ›
If you're a recent graduate or soon-to-be dentist your choice of career makes you among the luckiest people in the country. That's not just my opinion—most...
Imtiaz Manji | 10 years ago ›
The Most Underrated Value Creation Tool In Dentistry
The intra-oral camera, panoramic digital X-rays and other technologies like them are phenomenal tools when it comes to educating patients about their...
Imtiaz Manji | 10 years ago ›
How to Make a Long-Time Patient New Again
Dentists tend to love new patients because a new face in the chair represents new possibilities. Here is someone who has never been exposed to your approach...
Imtiaz Manji | 10 years ago ›
We all learn from our mistakes. At least we hope we do, otherwise they just end up being setbacks with no upside. It's the experience and insight you...
Imtiaz Manji | 10 years ago ›
Opportunities Are Hiding in Plain Sight
'Seize the day' is a motto that is embraced by those who strive to get the most from life. Capturing the opportunities that are presented to us is what...
Imtiaz Manji | 10 years ago ›
How Patients Really Think About Affordability
It occurred to me recently that I now spend more in one month than I used to spend in an entire year. I'm not saying that is a bad thing—I genuinely enjoy the...
Imtiaz Manji | 10 years ago ›