The New Value Roles: The Treatment Coordinator
When my late wife, Shahinool, was undergoing cancer treatment at the Mayo Clinic we got an up-close look at how their legendary interdisciplinary care...
Imtiaz Manji | 12 years ago ›
The New Value Roles: The Relationship Coordinator
Contrary to popular belief, attracting new patients is not the number one factor in achieving practice growth. The most important factor is keeping the...
Imtiaz Manji | 12 years ago ›
What Can Dentists Learn From the Parenting Experience
Raising kids can be difficult work, as anyone who has them knows. When they're very young, they need constant attention (and diaper changing) and cost...
Imtiaz Manji | 12 years ago ›
Finishing Power: One of the Secrets to Real Leadership
I study leadership the way dentists study clinical care—it's my profession. I've led successful businesses myself for more than 30 years, and a big...
Imtiaz Manji | 12 years ago ›
Does Google Know You're a Dentist?
By now just about every dentist has come to realize that having a website is practically as important has having a telephone. And I've seen some pretty...
Imtiaz Manji | 12 years ago ›
Why is Your New Patient Coming to See You?
In most cases, that new patient you're seeing is someone else's 'old' patient. So why are they in your practice now? Why did they leave their previous...
Imtiaz Manji | 12 years ago ›
Two Ways to Get the Most From Your Team
I've said it many times: great practices are about more than great dentists. They almost always are driven by great dentists supported by great teams....
Imtiaz Manji | 12 years ago ›
Dr. Whitecoat is a devoted clinician. She loves being a dentist and she's driven to providing the best care for her patients. She's always on top of new...
Imtiaz Manji | 12 years ago ›
Three Patient Problems--And Why You Should Love Them
Last week, I wrote an article about the nature of perfection and how it's the pursuit of excellence — the ongoing journey of getting better —...
Imtiaz Manji | 12 years ago ›
Another Word Dentists Need to Think About
In a recent post, I explained how I object to the use of the term 'cleaning' to describe what happens at a clinical hygiene visit, because it diminishes...
Imtiaz Manji | 12 years ago ›
Why You Never Want to be Perfect
The pursuit of excellence is about the journey, and if you're doing it right, there really is no final destination. I love this philosophy because it...
Imtiaz Manji | 12 years ago ›
The First Step to Case Acceptance
A new patient walks into a dental practice for her first visit. She approaches the front desk, waits for her turn to talk to someone and identifies herself....
Imtiaz Manji | 12 years ago ›