A Story of Real Customer-Focused Service
Like many of you I am very familiar with the usual baton-passing ritual of arriving at a hotel. The doorman opens your car door and passes you off to...
Imtiaz Manji | 11 years ago ›
Make Your World Full of Significant Others
I love this picture because it signifies something special. It's a picture of my sons Kaleim and Rezwan, with Kaleim's wife Liz. What gives this...
Imtiaz Manji | 11 years ago ›
Two Rules for Achieving Ideal Patient Retention
Too often when practices appoint patients they focus on just the date. But picking a number on the calendar is really just the beginning. If you want...
Imtiaz Manji | 11 years ago ›
The First Rule For Buying Your First Practice
Define your personal priorities. Buying into a dental practice is a big decision. The consequences are far-reaching because each day in your practice...
Imtiaz Manji | 11 years ago ›
Dental practices have always been about person-to-person interaction; it's the nature of the profession. Practices have always grown and thrived on...
Imtiaz Manji | 11 years ago ›
Are You Giving Your Practice the Opportunity to be Great?
Have you ever seen what happens when you ask a group of kindergarteners how many of them can sing? Practically all the hands go up. For that matter, anyone...
Imtiaz Manji | 11 years ago ›
What Can Dentists Learn From a Charity?
It was a charitable organization based out of a university in Israel, working to help provide services to disabled people in specific neighborhoods. Every...
Imtiaz Manji | 11 years ago ›
How the Value of Time Drives Quality of Life
I am often asked what I like to do in my free time. I understand the point of the question, but I think there is a flaw in the wording. To be honest,...
Imtiaz Manji | 11 years ago ›
There are a lot of things going on in a dental practice at any given time. Nobody knows this better than the people on the front lines – the team...
Imtiaz Manji | 11 years ago ›
Practicing Dentistry the 'Swiss Way'
This is a picture of Dr. Steve Ratcliff and me at the 'Top of Europe' at a place called Jungfrau in Switzerland. It's a breathtaking display of snow,...
Imtiaz Manji | 11 years ago ›
One Great Way to Help Your New Associate Succeed
Pair your new dentist with your best assistant. I realize that in many cases, the professional bond an established dentist feels with his or her assistant...
Imtiaz Manji | 11 years ago ›
It's Not Just What You Say to Patients
As a dentist, you put a lot of thought into your case presentations; organizing your data, assessing the patient's motivations and mindsets and being...
Imtiaz Manji | 11 years ago ›