Don't Take Yourself For Granted
When I was a young newlywed I drove an old Gremlin. Those of you old enough to remember the Gremlin may be laughing. But I wasn't laughing, because at...
Imtiaz Manji | 11 years ago ›How to Retire on Your Own Terms
What does retirement mean to you? For a long time in dentistry the prevailing model has been to work hard, build a thriving practice, then turn the keys...
Imtiaz Manji | 11 years ago ›One of my favorite things to do is to deliver a class for dentists and their teams. I used to do it a lot more but now only get to do it once a year....
Imtiaz Manji | 11 years ago ›I changed dry cleaners recently. Briefly. It's not that I had any objections to the quality of service I was getting from my usual dry cleaner. Quite...
Imtiaz Manji | 11 years ago ›Are You Ready for the Exceptional Patient? [Ed.]
Your dental practice is a lot like a public school. The public school system can handle a lot of students quite efficiently. But 'efficiently' is...
Imtiaz Manji | 11 years ago ›Create Your Own Awareness Campaign for Patients
Where are the great marketing campaigns for modern dentistry? Remember those 'Got Milk?' ads that ran for so long? They took something that was already a...
Imtiaz Manji | 11 years ago ›A Story of Real Customer-Focused Service
Like many of you I am very familiar with the usual baton-passing ritual of arriving at a hotel. The doorman opens your car door and passes you off to...
Imtiaz Manji | 11 years ago ›Make Your World Full of Significant Others
I love this picture because it signifies something special. It's a picture of my sons Kaleim and Rezwan, with Kaleim's wife Liz. What gives this...
Imtiaz Manji | 11 years ago ›Two Rules for Achieving Ideal Patient Retention
Too often when practices appoint patients they focus on just the date. But picking a number on the calendar is really just the beginning. If you want...
Imtiaz Manji | 11 years ago ›The First Rule For Buying Your First Practice
Define your personal priorities. Buying into a dental practice is a big decision. The consequences are far-reaching because each day in your practice...
Imtiaz Manji | 11 years ago ›Dental practices have always been about person-to-person interaction; it's the nature of the profession. Practices have always grown and thrived on...
Imtiaz Manji | 11 years ago ›Are You Giving Your Practice the Opportunity to be Great?
Have you ever seen what happens when you ask a group of kindergarteners how many of them can sing? Practically all the hands go up. For that matter, anyone...
Imtiaz Manji | 11 years ago ›