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Listen Closely Or Your Patients Won't Return [Ed.]
If a patient feels that you're not listening to them, they will leave your practice. Recently I had a patient come in who told me she left her...
Darin O'Bryan, D.D.S. | 11 years ago ›
The Hidden Benefits of Choosing the Right Words
I heard about an interesting study recently. Researchers came to find that if you tell people to 'not forget' something they are more likely to forget...
Imtiaz Manji | 11 years ago ›
Competing in Today's Economic Landscape
More people these days think of dentistry in terms of lifestyle-enhancing makeovers. They look at high-profile people in the media-saturated world around...
Imtiaz Manji | 11 years ago ›
Are You Still Babysitting Your Patients?
As a parent, I spent a lot of time when my sons were young trying to get them to do things for their own good. Whether it was doing their homework and...
Imtiaz Manji | 11 years ago ›
Three Questions to Ask About the Patient Who Got Away
I often remind dentists that they are in competition not with other dentists but with all the other discretionary spending choices their patients have....
Imtiaz Manji | 11 years ago ›
Five Questions to Help You Stop the Insanity
You are probably familiar with the quotation, often attributed to Albert Einstein: 'The definition of insanity is doing the same thing over and over and...
Imtiaz Manji | 11 years ago ›
The First Thing to Say When a Patient Says No
What do you do when a patient says no to the dental problems you have shown them? If you're like many dentists, you consider your job done, accept their...
Imtiaz Manji | 11 years ago ›
Why 'Now' is More Important Than Ever
There was a time in America when the pattern of adult life was steady and predictable. You grew up, got a job and stayed in that job until you retired...
Imtiaz Manji | 11 years ago ›
Why 'Bad' Patients Are Actually Good Patients
You will always have some patients who choose to accept nothing more than having you 'fix' their most immediate care concerns. But at the same time...
Imtiaz Manji | 11 years ago ›
Beware of 'Phantom' Case Acceptance
Do you ever find yourself suddenly thinking about a patient you diagnosed several weeks ago – the one who agreed to your plan for a quadrant or...
Imtiaz Manji | 11 years ago ›
Four Keys to Implementing Digital Photography in Your Practice
For a long time I used to naively reason that I don't take clinical pictures as often as I should because I need to invest in product 'X.' I thought when I...
Vivek Mehta | 11 years ago ›
Do You Have the Courage to Fail?
We sometimes like to think that the people who reach the highest level of success in any field have somehow conquered failure. It seems as if these people...
Imtiaz Manji | 11 years ago ›