Do your patients trust you? Before you answer that we should stop and think about what we mean by trust because this really is at the heart of the dentist-patient...
Imtiaz Manji | 11 years ago ›
Dentistry That Speaks to the Heart
My sons are fanatical sports fans and they love going to games in person. Personally, I never used to be a big follower of sports but with those two around...
Imtiaz Manji | 11 years ago ›![One Simple Word That Drives Case Acceptance [Ed.]](https://assets.speareducation.com/www/uploads/blog/images/featured/27170.jpg)
One Simple Word That Drives Case Acceptance [Ed.]
I've been saying for some time now – in my e-books and elsewhere – that today's patients are savvy consumers and that they make decisions...
Imtiaz Manji | 11 years ago ›
The Two a Day Strategy for Acceptance Breakthroughs
Patients become programmed by their expectations. They expect that you and the team will be friendly and encouraging. They expect you to be professional...
Imtiaz Manji | 11 years ago ›![Listen Closely Or Your Patients Won't Return [Ed.]](https://assets.speareducation.com/www/uploads/blog/images/featured/26166.jpg)
Listen Closely Or Your Patients Won't Return [Ed.]
If a patient feels that you're not listening to them, they will leave your practice. Recently I had a patient come in who told me she left her...
Darin O'Bryan, D.D.S. | 11 years ago ›
The Hidden Benefits of Choosing the Right Words
I heard about an interesting study recently. Researchers came to find that if you tell people to 'not forget' something they are more likely to forget...
Imtiaz Manji | 11 years ago ›
Competing in Today's Economic Landscape
More people these days think of dentistry in terms of lifestyle-enhancing makeovers. They look at high-profile people in the media-saturated world around...
Imtiaz Manji | 11 years ago ›
Are You Still Babysitting Your Patients?
As a parent, I spent a lot of time when my sons were young trying to get them to do things for their own good. Whether it was doing their homework and...
Imtiaz Manji | 11 years ago ›
Three Questions to Ask About the Patient Who Got Away
I often remind dentists that they are in competition not with other dentists but with all the other discretionary spending choices their patients have....
Imtiaz Manji | 11 years ago ›
Five Questions to Help You Stop the Insanity
You are probably familiar with the quotation, often attributed to Albert Einstein: 'The definition of insanity is doing the same thing over and over and...
Imtiaz Manji | 11 years ago ›
The First Thing to Say When a Patient Says No
What do you do when a patient says no to the dental problems you have shown them? If you're like many dentists, you consider your job done, accept their...
Imtiaz Manji | 11 years ago ›
Why 'Now' is More Important Than Ever
There was a time in America when the pattern of adult life was steady and predictable. You grew up, got a job and stayed in that job until you retired...
Imtiaz Manji | 11 years ago ›