Don't Let the People You Care About Become Invisible
I recently received a phone message from my sister that made me stop and think about the most important relationships in our lives. She was calling to...
Imtiaz Manji | 10 years ago ›
The 'Third Skill' of Today's Successful Dentist
About 30 years ago I owned a company in Canada that computerized dental offices. This was at a time when about 90 percent of the practices...
Imtiaz Manji | 10 years ago ›
A Lesson in Self-Accountability
There was a large magnificent tree on our property where I grew up in Kenya. This is the kind of tree that is ideal for an adventurous boy to climb and...
Imtiaz Manji | 10 years ago ›
The Hidden Drivers of Your Success
I was giving my nephew some life coaching recently. He is graduating this year from dental school and I agreed to spend some time with him to provide...
Imtiaz Manji | 10 years ago ›
I have often said that the average dentist can take one look at who is coming into the practice on any given day and predict what kind of day they are...
Imtiaz Manji | 10 years ago ›
Four Reasons for a Late-Career Facility Makeover
Why bother with significant reinvestments in your practice when you are just a few years away from retirement? Why not let the new practice owner worry...
Imtiaz Manji | 10 years ago ›
Let Your Patients See the Value Behind the Curtain
Are you the same dentist you were when you graduated from dental school? If you have been in practice for 10 years or more I bet you would say that...
Imtiaz Manji | 10 years ago ›
The Three Kinds of Hygiene Patients
As I wrote about previously, the hygiene check can be one of the most overlooked, or at least under-committed, relationship-building tools for many dentists....
Imtiaz Manji | 10 years ago ›
Some Practical Advice on Team Value Role Implementation
In a recent article I talked about how it's important to have someone, usually a senior assistant, take on the role of treatment coordinator in the practice...
Imtiaz Manji | 10 years ago ›
A Genuine Patient Greeting Makes All the Difference
It is an irony of modern life that we have so many ways to be connected now—cell phones, email, text and instant messages—that we sometimes forget the power of...
Imtiaz Manji | 10 years ago ›
Are Your Patients Talking About You?
Having a patient invite their friend or relative to join your practice is a very high compliment. Maybe that's why so many practices take a rather passive...
Imtiaz Manji | 10 years ago ›
Human beings are capable of doing extraordinary things and achieving amazing success when they put their minds to reaching a clearly defined goal. We...
Imtiaz Manji | 10 years ago ›