Two Ways to Get the Most From Your Team
I've said it many times: great practices are about more than great dentists. They almost always are driven by great dentists supported by great teams....
Imtiaz Manji | 12 years ago ›Dr. Whitecoat is a devoted clinician. She loves being a dentist and she's driven to providing the best care for her patients. She's always on top of new...
Imtiaz Manji | 12 years ago ›Three Patient Problems--And Why You Should Love Them
Last week, I wrote an article about the nature of perfection and how it's the pursuit of excellence — the ongoing journey of getting better —...
Imtiaz Manji | 12 years ago ›Another Word Dentists Need to Think About
In a recent post, I explained how I object to the use of the term 'cleaning' to describe what happens at a clinical hygiene visit, because it diminishes...
Imtiaz Manji | 12 years ago ›Why You Never Want to be Perfect
The pursuit of excellence is about the journey, and if you're doing it right, there really is no final destination. I love this philosophy because it...
Imtiaz Manji | 12 years ago ›The First Step to Case Acceptance
A new patient walks into a dental practice for her first visit. She approaches the front desk, waits for her turn to talk to someone and identifies herself....
Imtiaz Manji | 12 years ago ›Neil Armstrong, the first person to walk on the moon, gave a rare interview recently where he talked about that incredible historic event. There are a...
Imtiaz Manji | 12 years ago ›Why Patients Feel Awkward And What You Can Do About It
Your office is such a familiar and comfortable place to you and your team that it can be easy to lose sight of something important: A lot of patients...
Imtiaz Manji | 12 years ago ›In almost every episode of every reality show where contestants go up in front of a panel of judges – whether it's budding entrepreneurs on Shark...
Imtiaz Manji | 12 years ago ›Are Your Patients Facing a "Big Desk" Barrier?
Did you ever notice how a judge in a courtroom sits higher up and farther back from everyone else? That's no accident – the judge's bench is meant...
Imtiaz Manji | 12 years ago ›Send a Message Your Patients Won't Forget
It's one of the ironies of modern life that while we are more connected than ever it can be harder than ever to reach someone. A call to a home phone...
Imtiaz Manji | 12 years ago ›Your Patient Base: From Scarcity to Abundance
We all know that the greatest portion of the earth's surface – about two-thirds – is covered with water. And that seems like an...
Imtiaz Manji | 12 years ago ›