Why Patients Feel Awkward And What You Can Do About It
Your office is such a familiar and comfortable place to you and your team that it can be easy to lose sight of something important: A lot of patients...
Imtiaz Manji | 12 years ago ›
In almost every episode of every reality show where contestants go up in front of a panel of judges – whether it's budding entrepreneurs on Shark...
Imtiaz Manji | 12 years ago ›
Are Your Patients Facing a "Big Desk" Barrier?
Did you ever notice how a judge in a courtroom sits higher up and farther back from everyone else? That's no accident – the judge's bench is meant...
Imtiaz Manji | 12 years ago ›
Send a Message Your Patients Won't Forget
It's one of the ironies of modern life that while we are more connected than ever it can be harder than ever to reach someone. A call to a home phone...
Imtiaz Manji | 12 years ago ›
Your Patient Base: From Scarcity to Abundance
We all know that the greatest portion of the earth's surface – about two-thirds – is covered with water. And that seems like an...
Imtiaz Manji | 12 years ago ›
How to Make a Connection by Changing the Way You Gather Information
It's a fact of life in dental practices that you need to collect data from new patients. It's also a fact of life that nobody really enjoys sitting and...
Imtiaz Manji | 12 years ago ›
Don't Give Patients the Fast Food Treatment
These days employees are so trained to follow a script and gather information in a certain order, they don't even notice when you've given them a lot...
Imtiaz Manji | 12 years ago ›
Are You Smarter Than a Harvard Student?
Here's a simple puzzle: A bat and ball together cost $1.10. The bat costs one dollar more than the ball. How much does the ball cost? If...
Imtiaz Manji | 12 years ago ›
Salespeople and jobseekers – and anyone who has to educate and persuade people effectively – are familiar with the term, and it's based on...
Imtiaz Manji | 12 years ago ›
A Last Chance For a Once-in-a-Lifetime Experience
One of the great things about being alive in this time and in this part of the world is that everyone has the opportunity to have an extraordinary life....
Imtiaz Manji | 12 years ago ›
Is Your Team Ready to Offer Five-Star Service?
How many times has this happened to you? You go to a restaurant where you have a reservation and they make you wait because your table isn't ready....
Imtiaz Manji | 12 years ago ›
The Hidden Truth Behind Why Some People Change Dentists
The most familiar reason a new patient comes to your practice is because they are 'new to the area.' That makes sense – people move and they need to find...
Imtiaz Manji | 12 years ago ›