Course 1 of 1 | Lessons 1 completed of 1 | Duration: 0:09:47
Creating Positive Patient Experiences
Course Details
DDS, MSD
In this course, Dr. Frank Spear discusses techniques and considerations for creating positive expectations before they come in for their appointment. Viewers will learn how to align patient experience with expectations, how to influence patient expectations and how to create value through experience.
Learning objectives for this course:
- Understand what expectations are, and how they are formed.
- Understand the two possibilities that can occur when a person's experience doesn't align with their expectations.
- Learn tools to properly set expectations, or alter your behavior to match someon