The New Patient Experience, Part 1: The Telephone Call

Dental health is a lifelong need that requires a strong foundation. This course will focus on step 1 of the eight steps in The New Patient Experience. Imtiaz Manji explains the importance and value of the first impression that we give during an initial contact call (as well as the first appointment) with every new patient. He teaches the clinician and their team to break old habits and create value for their patients by implementing a Listening & Asking approach to new patient phone calls. He breaks down his process for Telling & Bridging Value Strategies and teaches the entire team to put patients at ease by exceeding their expectations.